FREE shipping on orders over $49 in US +
FREE samples of our new
CBD cream, coming February 1!
FREE shipping on orders over $49 in US +
FREE samples of our new
CBD cream, coming February 1!

Frequently Asked Questions

Delivery and shipping

Where do you ship?

We ship in the US and Canada.

How much does shipping cost?

Free standard shipping on orders over $49 within the continental 48 United States. Not valid on orders shipping to Alaska, Hawaii, or US Territories (Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, and American Samoa).

For orders under $49, shipping costs and options are calculated during checkout.

When will I get my order?

Your order should arrive within 2 - 7 business days. Of course, these are estimates. See below for estimates by region.

Local/Illinois 1 - 3 Business Days

Midwest 2 - 4 Business Days

New York 3 - 7 Business Days

East Coast 3 - 7 Business Days

West Coast 3 - 7 Business Days

North Coast 3 - 7 Business Days

Alaska 4 - 7 Business Days

Hawaii 4 - 7 Business Days

Canada 5 - 10 Business Days

How do I track my order?

You will be emailed a tracking number when your order ships.

When do you ship?

The Asutra team works hard Monday through Friday, but not weekends or major national holidays. Because everyone needs self care time!

If we receive your order before 12 pm Central Time, it will ship out that day. If we receive it after, it will ship out the next business day.

Orders placed over the weekend are shipped the following Monday.

If I live outside the US, what do I need to know?

Delivery time outside the US is an estimated average, not a guarantee.

Your package may be held by your country's customs agency until cleared. We do not have control over your local shipping carriers or customs agencies. However, you can be assured that all international packages are shipped with all the needed documentation to avoid unnecessary delays.

Our prices do not include international duties or value-added taxes.

If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.

Returns and exchanges

You offer free returns and exchanges? That’s awesome!

We’re thrilled about our products and want you to be too! If something isn't right, let us know, and we’ll give you a refund or exchange it for another product.

Items must be returned within 30 days of purchase for a refund or an exchange.

We believe your happiness is an important part of active self care. For any products you bought here on our website, we cover the cost of shipping back your items for refunds or exchanges. Yep, free returns and exchanges!

Contact us at with your Order Number and reason for your return or exchange.

If you bought Asutra products somewhere else like Amazon, Walmart, or CVS, then please follow their return guidelines. We’re here to help, so please contact us at for any questions regardless of where you purchased our products – we’re glad you did!

Product FAQ

Where are Asutra products made?

Most of our products are made with love in the USA. Many are made by hand by our hard-working team in Chicago, Illinois.

To get the best ingredients into great products for you, we source from the best places across the globe. For example, the ancient Zechstein Sea bed in the Netherlands has some of the purest magnesium in the world, so we get the magnesium for our Magnesium Oil Spray and Magnesium Flakes there.

Where else can I buy Asutra products?

You can also find us on Amazon, and in CVS stores.

Click here to find us in CVS.

Do you use natural and organic ingredients?

Yes! We believe in natural, eco-friendly, safe ingredients. We pick organic plants, minerals, and essential oils that are in our products for a reason. As a result, our products do what they say they’re going to do. 10,000+ 5-star customer reviews can attest!

No parabens, nasty chemicals, preservatives, or fillers. Just the good stuff. We check the Environmental Working Group’s guide when developing new products to confirm we’re only using ingredients they deem safe.

Check out our Ingredients page to learn more about the key ingredients we use in our products.

Do you test products on animals?

Absolutely not. And we work with our suppliers to ensure they don’t either.

Are your products vegan?

Most are, but not all. Please check the ingredients on the product pages to make sure the product works for you.

How do I learn more about your products?

Each product page on our website includes:

  • Product details
  • Ingredients
  • Directions for use
  • Helpful tips to get the most out of the product
  • Reviews from fellow customers
  • Links to articles to help you learn more about the product and its ingredients

We believe that being informed is a part of active self care. So we make it easy for you to learn as much as you want. If you can't find your answers, please email us at, and we’ll reply within 24 hours, Monday through Friday 9 am - 5 pm Central Time.

Can I use your products if I’m pregnant?

While we’re experts on self care, we’re not doctors - so please consult your physician if you’re not sure whether our ingredients are right for you while expecting.

How do I get the e-book that comes with my product?

If you purchased our magnesium oil, magnesium flakes , or our anti-aging serums, we provide a free e-book. You should have received an email with a link to download the e-book. If you have not received the e-book, then please email with the product you ordered, order ID, and where you purchased the product from, and we’ll send it to you within 24 hours, Monday through Friday, 9 am - 5 pm Central Time.

More about Asutra

What’s your story?

We’re glad you asked! Click here to learn more.

How can you offer a 100% satisfaction guarantee?

You’re awesome! And your active self care routine should be too. We’re relentless about the quality of our products, the ingredients that go into them, and the results they deliver. If something’s not amazing, we want to know so we can constantly improve. You’re always welcome to share feedback with us at

That’s why we offer a 100% satisfaction guarantee. If you’re not happy with your order, please let us know. See more under our Returns & Exchanges Policy.

I want to learn more about how to actively care for my mind, body, and soul. How can you help me?

We love learning too! That’s why we offer you not just products but articles on active self care and the physical, mental, and spiritual benefits of the ingredients we use. Check out our Inspiration page.

And if you want to know more about a topic you don’t see there, let us know at We write new content regularly to better serve our Asutra family.

How do I sign up for your email list to get early access to sales and new products?

Just click right here. We’re excited to keep in touch!

What if you don’t carry a product I wish you did?

Let us know! We’re always on the lookout for new products we can offer to make your self care rituals even more awesome. Email us at with any and all ideas.

I’m interested in wholesaling your products. Can I do that?

You can apply for a wholesale account here. If you’re approved for an account, you’ll learn more about which products and prices are offered.

Do you donate products to charitable causes?
We make a select number of donations per year. As a woman-owned, women-led company, our charitable focus is on 501c3 registered nonprofits that help women. If that’s you, contact as at with your request.

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